Please re-subscribe manually and make sure to enable the auto-renewal.Ī: Yes sure, it is easy to get this on Google play or apple store. Because of your payment method or other reasons, Google or Apple can't renew your subscription. If you are still asked to pay, you still can see the ads, upgrade button is still in the top-left menu, please forward your receipt email with your account email and your device info to why does my premium access disappear? The app became free version again.Ī: Check your subscription. For a premium account, you can enjoy the advanced features, no ads and no upgrade link in top-left menu. Q: I paid but why can't I still have the premium account?Ī: Please log out of your account and re-login and try. And each user has 10 minutes free use of advanced features. But don't worry, the free version is enough for many people. DWG FastView is a program accross devices and platforms, one account can be used on PC, mobile and Web, whatever android or Apple.Ī: Yes, it is free, but there are a few advanced features you need to pay. If it is still hard to pay, we suggest you pay on our website, remember to use your email and password to log in before you pay. Q: why does the upgrade page often load failure or why can't I pay?Ī: Please check your internet. If you still can't open, contact us here and remember to provide your device info such as android 9, brand and your account email. dwg filename? Does the filename contain punctuations or spaces? If so, rename it. Q: Why can't my iPad or tablet recogonize the drawing synced from PC?Ī: Please check your drawing, it is ended with. Q: why can't I open the drawing sent or received in 3rd party programs such as whatsapp?Ī: Please update DWG FastView to latest version. Sometimes users can't open, because the running memory of your mobile is not enough for opening the drawings or the drawings themselves have errors. As long as the running memory of your mobile phone is enough, DWG FastView can open any-sized drawings. ![]() If you often use DWG FastView, we suggest you read these.Ī: DWG FastView doesn't limit the size of drawing. We collected and organized the questions frequently asked by users.
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